We strive to provide a smooth and reliable shopping experience. Please read our shipping and return guidelines carefully.

1. Order Processing

All orders are processed within 1–3 business days after successful payment confirmation. Orders are not processed on Sundays or public holidays.

2. Shipping & Delivery

Delivery usually takes 3–7 business days depending on your location. Shipping timelines may vary for remote areas or due to unforeseen circumstances such as weather conditions or high order volumes.

3. Shipping Charges

Shipping charges are calculated at checkout. Free shipping may be available on orders above a specified amount, which will be clearly mentioned on the website.

4. Order Tracking

Once your order is shipped, tracking details will be shared via email or SMS to help you monitor your delivery.

5. Return & Replacement Policy

We accept returns or replacements under the following conditions:

  • The product is damaged, defective, or incorrect upon delivery
  • The request is raised within 48 hours of delivery

To initiate a return, customers must contact us with order details and clear images of the issue.

6. Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged products (not due to our fault)
  • Products without original packaging
  • Customized or made-to-order items

7. Refund Policy

Once the returned product is received and inspected:

  • Approved refunds will be processed within 5–7 business days
  • Refund will be issued to the original payment method

8. Incorrect Address

Please ensure your shipping details are correct. We are not responsible for failed deliveries due to incorrect or incomplete addresses.

9. Contact Us

For any shipping or return-related queries, contact us at:

Email:creativebrasscollection511@gmail.com